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We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

As a Customer Onboarding Manager (M/F/D), you will be engaging with medium and large size customers to guide them through the onboarding process and ensure a smooth transition into Mews. Using your experience from a hotel, travel or global distribution industry you will be able to clearly and enthusiastically transfer deep knowledge to both clients and colleagues.


Aufgaben
  • Engage with medium and large size customers to guide them through the onboarding process and ensure a smooth transition into Mews.
  • Assist the customers in the process of setting up the system.
  • Consult hoteliers proactively on best practices to use the system at its full potential and achieve value realization.
  • Advise customers on the available integrations in Mews Marketplace and assist in the connection.
  • Execute a system audit to ensure the system has been properly set and is ready to go-live successfully.
  • Support our new customers in the first hours and days after go-live.
  • Conduct live training sessions to end users, solving all questions and helping in the adoption of Mews products.
  • Ensure existing training programs meet, or exceed, customer needs and expectations.
  • Provide feedback to Onboarding department managers to ensure continuous improvement of the Mews product, services and quality of the training and onboarding process.
  • Keep track of the Onboarding project and log the updates in the CRM or tools used for this purpose.
  • Do a handover of the account and project to the Customer Success and Support teams after the customer has been successfully onboarded.
  • Become a Product Champion, so an expert in one or more areas of the system or products and assist the onboarding team with the best practices and solving challenges.

Profil
  • Higher Education preferably in Hotel Management.
  • Experience in hotel management, hotel front desk roles, or customer onboarding roles in Saas companies.
  • Ability to work in a fast-paced company and ready to work both independently or as part of a team.
  • Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels.
  • Ability to take feedback, learn quickly and adapt to new situations.
  • We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key.
  • A genuine interest in innovative software and disruptive tech.
  • Experience in project management.
  • Highly structured and organized.
  • Good communications and presentations skills.
  • Fluent in English & German
  • This role requires flexibility in terms of travel and working hours.

Wir bieten

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

  • Participation in the Company shares program
  • Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.

    (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
  • Flexible Benefits via the ThanksBen platform
  • Unlimited paid holiday (no, this is not a typo)
  • Wellness Wednesday's (where every last Wednesday of the month, the whole company enjoys a paid day off to attend to your own well-being)
  • Remote/flexible working (we're 100% remote-friendly and can offer fully remote employment in one of our European locations, including Germany, Netherlands, France, Spain and more)
  • Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
  • Regular team events and socials