Purpose of Position

As Customer Success Consultant you will be responsible for delivering on-demand services for self-managed advertisers purchasing support to assist them with the growth of their affiliate programme. This would include launch strategy advice, user interface training, publisher recommendations or housekeeping tasks as well as testing any new opportunities as part of exploring opportunities to drive revenue.

In addition to on-demand services, the Customer Success Consultant will also support the Customer Experience Team to maximise advertiser potential on our Self-Service plan. Whether that's addressing accounts falling into decline, or hot prospects early in their journey to accelerate development.

This role will include a variety of additional tasks assisting the wider department, with projects covering publisher engagement and delivering content in the form of emails, guides & webinars to name just a few. A fantastic opportunity to be part of a fast paced and dynamic team who are passionate to help progress the grassroot brands of the future.

Key Tasks

• Execute any on-demand service add-ons to provide flexible support and maximise the GP potential for Self-Service advertisers.
• Provide professional guidance to the highest standard building upon the reputation of the solution.
• The ability to be reactive and supportive of client goals during seasonal peaks.
• Be the point of contact for an advertiser seeking additional help, to ensure the go-to is Awin and not an external 3rd party.
• Developing creative and innovative content to provide virtual hand-holding materials for our customers.
• Presenting confidently, both internally and externally, and competent at holding attention and comfortable in presenting to a senior level.
• Supporting or taking ownership of short term departmental projects focused on quick-wins.
• Assisting the Customer Success Specialist by supporting on risk management tasks
• Assisting the Customer Experience team to localise support articles and other content created

Skills & Expertise

• 1+ years affiliate marketing experience
• Enthusiastic, committed and an epic amount of determination!
• Ability to see the bigger picture and identify areas of opportunity and risk
• Committed to growing the service division as quickly as possible, providing friendly and efficient support fast tracking advertisers
• Seeks ownership and readily accepts accountability
• Excellent time management and organisational skills to maintain own work flow and meet deadlines
• Confident and excellent communicator with a keen attention to detail
• Strong writing skills with the ability to create written content
• Fast learner and eager to deepen knowledge and understanding
• Numerate with a good level of knowledge of MS Office packages
• Ability to communicate fluently in both English and German

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
• Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
• Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
• Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual `Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

#LI-MM1

Purpose of Position

As Customer Success Consultant you will be responsible for delivering on-demand services for self-managed advertisers purchasing support to assist them with the growth of their affiliate programme. This would include launch strategy advice, user interface training, publisher recommendations or housekeeping tasks as well as testing any new opportunities as part of exploring opportunities to drive revenue.

In addition to on-demand services, the Customer Success Consultant will also support the Customer Experience Team to maximise advertiser potential on our Self-Service plan. Whether that's addressing accounts falling into decline, or hot prospects early in their journey to accelerate development.

This role will include a variety of additional tasks assisting the wider department, with projects covering publisher engagement and delivering content in the form of emails, guides & webinars to name just a few. A fantastic opportunity to be part of a fast paced and dynamic team who are passionate to help progress the grassroot brands of the future.

Key Tasks

• Execute any on-demand service add-ons to provide flexible support and maximise the GP potential for Self-Service advertisers.
• Provide professional guidance to the highest standard building upon the reputation of the solution.
• The ability to be reactive and supportive of client goals during seasonal peaks.
• Be the point of contact for an advertiser seeking additional help, to ensure the go-to is Awin and not an external 3rd party.
• Developing creative and innovative content to provide virtual hand-holding materials for our customers.
• Presenting confidently, both internally and externally, and competent at holding attention and comfortable in presenting to a senior level.
• Supporting or taking ownership of short term departmental projects focused on quick-wins.
• Assisting the Customer Success Specialist by supporting on risk management tasks
• Assisting the Customer Experience team to localise support articles and other content created

Skills & Expertise

• 1+ years affiliate marketing experience
• Enthusiastic, committed and an epic amount of determination!
• Ability to see the bigger picture and identify areas of opportunity and risk
• Committed to growing the service division as quickly as possible, providing friendly and efficient support fast tracking advertisers
• Seeks ownership and readily accepts accountability
• Excellent time management and organisational skills to maintain own work flow and meet deadlines
• Confident and excellent communicator with a keen attention to detail
• Strong writing skills with the ability to create written content
• Fast learner and eager to deepen knowledge and understanding
• Numerate with a good level of knowledge of MS Office packages
• Ability to communicate fluently in both English and German

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.  
• Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
• Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
• Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support 

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual `Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

#LI-MM1